Privacy Notice
This notice explains how Agensi Pekerjaan Elitez Malaysia Sdn Bhd handles your personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
Last updated: [date]
1. Who we are
Agensi Pekerjaan Elitez Malaysia Sdn Bhd ([Company Registration No.]), a private employment agency licensed in Malaysia (Licence No. [JTKSM Licence No.]) ("Elitez Malaysia", "we", "us"), is part of Elitez Group, whose headquarters is Elitez Pte Ltd in Singapore. Our office is at B1-43A-1 Soho Suites @ KLCC, No. 20 Jalan Perak, 50450 Kuala Lumpur.
We are the data user responsible for personal data you give us through this website, by email, by WhatsApp or in person.
2. Personal data we collect
| Who you are | Data we may collect |
|---|---|
| Job seekers and candidates | Name, contact details, CV/resume, work history, education, qualifications, skills, current and expected salary, notice period, job preferences, references, and any other information you choose to include in your CV or tell us. |
| Clients and business contacts | Name, job title, company name, business email and phone number, and details of your hiring or workforce requirements. |
| Employees placed through our EOR, contract staffing or payroll services | Information needed to employ and pay you, such as identification details, bank details, statutory contribution numbers (e.g. EPF, SOCSO, EIS, income tax) and employment records. This is collected separately when you join, not through this website. |
Sensitive personal data. Some information, such as health information, religious beliefs or alleged offences, is "sensitive personal data" under the PDPA. We only process it with your explicit consent or where the law allows. Please do not include sensitive information, your IC/passport number or bank details in your CV or enquiry unless we ask for it.
3. How we collect your personal data
- Directly from you, when you fill in our enquiry form, email us, WhatsApp us, call us, or meet our consultants.
- From job boards and professional networking platforms where you have made your profile available to recruiters.
- From referees, referrers or our clients, where relevant to a recruitment process.
- From other Elitez Group companies, where you have applied for roles through them.
4. Why we use your personal data
- To respond to your enquiries and communicate with you.
- To assess your suitability for job opportunities and match you with suitable roles.
- To present your profile to prospective employers (clients). We will discuss a specific role with you before we submit your CV for it.
- To arrange interviews, manage offers and support onboarding.
- To provide our services to clients, including recruitment, Employer of Record (EOR), contract staffing and payroll services.
- To meet our legal and regulatory obligations, including as a licensed private employment agency.
- To manage our business relationships and keep appropriate records.
- With your consent, to tell you about new job opportunities or our services. You can opt out at any time.
5. Who we share your personal data with
We do not sell your personal data. We may share it, only as needed for the purposes above, with:
- Prospective employers and clients, for roles you are being considered for.
- Other companies in Elitez Group, to support regional and cross-border hiring.
- Service providers who help us run our business (for example email, IT, cloud storage, website hosting and payroll providers), who must keep your data confidential.
- Government agencies, regulators, courts or law enforcement, where required or permitted by law.
- Professional advisers such as auditors and lawyers.
6. Transfers outside Malaysia
Elitez Group operates in Malaysia, Singapore, Indonesia, Thailand, Vietnam and India, and some of our service providers store data on servers outside Malaysia. Your personal data may therefore be transferred outside Malaysia. When this happens, we take reasonable steps to ensure your data receives a level of protection consistent with the PDPA.
7. Is providing your personal data compulsory?
Fields marked as required on our enquiry form (your name, email address and message) are needed for us to reply to you. All other information is voluntary. If you do not provide the information we need, we may not be able to respond to your enquiry, consider you for roles, or provide our services.
8. How long we keep your personal data
We keep personal data only for as long as needed for the purposes it was collected for, or as required by law. Candidate profiles are kept for up to [number of years, e.g. 2 years] after our last contact with you, so we can consider you for future roles, unless you ask us to delete them earlier. After that, we securely delete or anonymise the data.
9. How we protect your personal data
We take practical steps to protect personal data from loss, misuse, unauthorised access, change or disclosure. These include access controls, limiting access to staff who need it, and confidentiality obligations for our staff and service providers. No method of sending data over the internet is completely secure, so please avoid sending sensitive information unless requested.
10. Your rights
Under the PDPA, you may:
- Access the personal data we hold about you.
- Correct personal data that is inaccurate, incomplete, misleading or out of date.
- Withdraw your consent or ask us to limit how we process your data, including opting out of marketing messages.
- Ask us to transmit your personal data to another data user, where this right applies.
To make a request, contact us using the details in section 12. We may need to verify your identity, and a fee may apply to access requests as allowed by law. Withdrawing consent may mean we can no longer provide some services or consider you for roles.
11. This website
- Enquiry form. The form on our Contact page does not store your details on this website. It prepares a message that you send to us yourself, through your own email app or WhatsApp. That message is then handled as described in this notice.
- Cookies and tracking. This website does not use advertising or analytics cookies. Our hosting provider (Cloudflare) may process technical information such as your IP address to deliver and secure the website.
- Third-party services. If you contact us through WhatsApp or open Google Maps from our site, those services' own privacy policies apply to your use of them.
- Links. We are not responsible for the privacy practices of other websites we link to, including Elitez Group sites.
12. Contact us
For questions, requests or complaints about your personal data, please contact:
Data Protection Officer: [DPO name]
Agensi Pekerjaan Elitez Malaysia Sdn Bhd
B1-43A-1 Soho Suites @ KLCC, No. 20 Jalan Perak, 50450 Kuala Lumpur
Email: [DPO / privacy email address]
Phone: +6012-320 6008
13. Changes to this notice and language
We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.
This notice is available in English and Bahasa Malaysia. [Link to Bahasa Malaysia version] If there is any inconsistency, the [English / Bahasa Malaysia] version will prevail.